Return & Refund

Return & Refund Policy

Thanks for shopping at xumaru.com

If you are not entirely satisfied with your purchase, we're here to help.

Returns (if applicable)

You have 30 calendar days to return an item from the date you received it. Except for the items in the original artwork category. For the items in that category, you have 7 calendar days to return.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Discounted items are not eligible for a return.

We can not issue refunds for products purchased through other entities, such as distributors or retail partners.

We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Please allow 1-2 weeks for your return to be processed.

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of

payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping

costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

To return your product, you should mail your product to

Lavinia Danışmanlık İç ve Dış Ticaret Anonim Şirketi (Lavinia Consultancy, Domestic and Foreign Trade Inc.)

2997. Sokak No: 3 Konutkent Mahallesi

Çankaya

Ankara, 06810

Turkey

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@xumaru.com and after having an approval send your item to

Lavinia Danışmanlık İç ve Dış Ticaret Anonim Şirketi (Lavinia Consultancy, Domestic and Foreign Trade Inc.)

2997. Sokak No: 3 Konutkent Mahallesi

Çankaya

Ankara, 06810

Turkey

Contact Us

If you have any questions on how to return your item to us, contact us.